Party Rentals
Westchester, Putnam, Dutchess County, NY
(845) 592-1378
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Children must be supervised at all times while playing in or around inflatable rides!
Frequently Asked Questions
Q: How do I reserve a date?
A: You can contact us 24 hours a day by filling out our "Check
Availability" form. We will respond via telephone or email (your
choice) with a price and availability quote within 24 hours.
Q: Do you deliver ?
A: We will deliver and set up each Inflatable bounce house well before your party starts. At that time, we'll
give the unit a final inspection for cleanliness and safety, and also show you how to operate the equipment. We'll come back to take it down after the party is over. Set up and take down usually take about
30 minutes total per inflatable unit, tents can take much longer longer. This service is included in your
rental fee. There will be no charge if your event is held within our Free Delivery Area;
other locations will priced according to distance traveled.
Q: Do you set up the equipment I rent?
A: We set up all of the inflatable bouncers tents and concession machines. Tables and chairs will be dropped off in your driveway or placed in your garage unless other arrangements are made prior to delivery
(additional charge will apply).
Please be sure to return them to this location for pick up after
your event. Our drivers' delivery schedules are prepared in advance; they will not have time to accommodate you without prior knowledge of your needs.
Q: What kind of power is required for the inflatable bounce house?
A: Our bounce houses are inflated with electric blowers which plug into a
standard 110V GFI household outlet. We will supply the cord, and we ask
that nothing else be plugged into the outlet we are utilizing. Placement
of the units should be no more than 75 feet from that outlet. If power
is unavailable, we can provide you with a gas-powered generator (when
available) at an additional fee.
Q: What type of surface can the bounce house be placed on?
A: We usually set up on grass, which must be level. Please make sure that any
automatic sprinklers are turned off as our bouncers are inflated with
electric blowers. We can also set up on any level surface, such as a
parking lot or gymnasium floor. Please let us know in advance if you are
planning on placing the unit on anything other than grass so we can prepare for
properly tying down the unit.
Q: How often do you clean your bouncers?
A: All units are thoroughly cleaned and sanitized between each use. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. In addition to cleaning and sanitizing, we also safety check and troubleshoot all equipment before it goes out to another client. This way, you are always guaranteed a unit that is safe, clean and in good working order.
Q: Do you have insurance?
A: Yes, we carry liability insurance. Some places such as schools,
municipal parks and corporately-owned properties may require a
certificate of insurance. If your event location requires a certificate of
insurance, please let us know and we will provide it
prior to your event date.
Q: Is there a deposit required to reserve a rental unit?
A: Yes, and No. For first time renters, we collect a 25% non refundable deposit upon reserving your order. Once we have
established a relationship with you there will be no deposit needed.
We do require a signed rental
agreement before we set up any of our equipment.
Q: What are your payment policies?
A: We accept Credit Cards, Checks and Money Orders. Checks must be mailed and
received no later than 4 business days prior to your event date. Credit card and money order payments
are to be collected by drivers at time of delivery.
Our delivery people are instructed to make sure that all balances are paid and all
necessary paperwork is completed and signed before any equipment is removed from their vehicles.
Q: What is your cancellation policy?
A: We will refund your deposit if you notify us of your cancellation at least 10 days prior to your event date. Any non weather related cancelation made later than 10
days before your event date will be subject to loss of deposit. We will contact you a few days prior to your event date to
confirm your rental order and delivery time. For bounce castle and inflatable slide rentals, if there is a chance of inclement weather, we reserve the right to cancel, as our
equipment is not designed to be safely used in rain or excessive winds. Tent rentals are expected to be rain or shine.
Q: How much room do I need?
A: For the standard 15'x15' units, you'll need a level area roughly
20'x20'. For different sized units, you can make an approximate measure of the distance needed
by adding at least 4 feet to the width and 6 feet to
the length. The extra space is needed to give children enough space to safely enter and exit. For vertical clearance,
You'll need an area about 16-17 feet high. To get the dimensions of your unit, please check the Styles page of
the website for accurate measurements.
Q: Can you set up indoors?
A: Yes, we can set up in gymnasiums, halls, churches, or any other area that can accommodate the height (average 16 feet) of the bouncers.
Note: An insurance certificate may be required by the building's
owner; if one is needed, let us know in advance and we will be happy to provide one for
you.
